COVID-19 Update
The safety of our customers and colleagues is our number one priority and we are making decisions on a daily basis to ensure we protect everyone.
We are working hard to maintain a service whilst protecting colleagues and customers alike.
We are now only taking orders for collection via EMAIL : andyburbridge20@gmail.com. Please ensure you have put a contact phone number on the email as this will be how you are contacted to organise your collection. (PLEASE BE AWARE THERE IS A WAITING TIME AND WE ASK FOR YOUR PATIENCE AND PLEASE REFRAIN FROM SENDING EMAILS TO ASK ABOUT A PREVIOUSLY SENT EMAIL AS THIS IS CAUSING DELAY IN RESPONSE TIMES). You will need to pay over the phone when the order is placed, you will then be given a collection time and collection number which needs to be displayed in your front windscreen, you will then be allowed to load your ordered goods (Please make sure you have your own suitable help as unfortunately our staff will not be able to help you, this is for yours and our staffs protection). DO NOT BE EARLY OR LATE you will be turned away. PLEASE BE AWARE you will not be able to add to your order at time of collection you will need to call in again for another collection time.
DO NOT JUST ARRIVE AT OUR YARD AND PHONE FROM THE ROAD OR NEAR OUR GATES, YOU WILL FIRSTLY BE ASKED TO MOVE AWAY AND PHONE BACK IN, IF YOU REFUSE YOU WILL NOT BE SERVED AT ALL. THESE MEASURES ARE BEING IMPLEMENTED TO MAINTAIN THE SOCIAL DISTANCING RULES TO PROTECT CUSTOMERS AND STAFF AND ALSO TO KEEP THE ROADWAY CLEAR AND SAFE FOR OTHER TRAFFIC ESPECIALLY EMERGENCY VEHICLES ON 999 CALLS.
WE ARE OFFERING A DELIVERY SERVICE, BUT PLEASE BE AWARE THERE CAN BE A 3 TO 5 DAY WAIT. FOR DELIVERIES AND GENERAL ENQUIRIES PLEASE USE THE CONTACTS PAGE OR PHONE 07831 616244. (Please do not use this email or phone for collection from yard orders).
Please return to this page or our facebook page regularly for updates.
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The Timber Yard Pysons Road, Ramsgate, Kent | 01843 581906